This article provides a quick review of the login process and an overview of the Admin page and its navigation panel. For detailed admin training check out the SmartPass Academy page.

To login to SmartPass head to app.smartpass.app. If your account is synced via Clever, ClassLink or G Suite, use your school email and password to sign in. You will be asked to authenticate via your Single Sign On provider as applicable. If your account was created using a CSV file shared with our team, or created manually on your end, please login with the credentials used to make your account.

SmartPass authenticates with ClassLink, Clever, and G-Suite for seamless login. However, issues may arise due to syncing errors or incorrect configurations. Below are common problems and their solutions:

Click HERE for assitance in troubleshooting log in issues.

If your account is synced via Clever or ClassLink you can also sign in from the respective launchpad by clicking the SmartPass icon, if configured.

Administrators who manage multiple schools may need to switch between campuses to complete various tasks. If an account is associated with more than one school, a school selection drop-down will appear at the top of the Admin page. Click HERE to learn more about switching between schools.

Hall Monitor is not a feature limited to admins - but a feature that can be toggled on or off for any Teacher or Admin account. It is located at the top of the page in the header menu or the footer depending on the size of your browser window. The Hall Monitor page displays a live report of all active passes in the building giving schools the ability to oversee student movements during school hours. Click HERE to learn more about the feature.

Flex is an add on feature and part of the One subscription. Like Hall Monitor, its icon is located in the page header (or footer, depending on your screen size) rather than in the Admin navigation panel on the left.

Flex allows schools to build out periods to be used in a variety of ways. These flex periods allow students to sign up or be assigned to a set period. Flex can be used to organize your club and advisory periods, it can be used for homeroom periods where some or all students move rooms to receive academic support, or even used for events such as detention, or after school activities.

Flex allows admin and teachers to have real time data about who to expect in their flex periods, and if paired with attendance, receive historical data of who has attended these sessions. Check out this Flex article for a deep dive.

When you log in as an admin you will first see the Admin Dashboard. On this page, you'll find a variety of resources and information to help you get the most out of SmartPass and take full advantage of its features.

Across the top of your Admin Dashboard you may see announcements, these may change throughout the year to include things such as new / upcoming features, welcome messages, etc.

Below the announcements you will find an overview of your School Metrics.

The first metric is a count of the Number of Active Hall Passes in your building. By clicking the icon on the top right, you can open your Hall Monitor View. You can also export this to print a report showing the students currently on passes. To learn more head over to the article for Hall Monitor.

Below the Number of Active Hall Passes is Reported Students. This will show you a count of students who were reported today. By clicking the icon in the top right, you will open the Report Submissions page. To learn more, click here.

The last metric on the left is Average Pass Time. This will give you insight into the average pass length in your building. If the time is longer than you wish, you might decide adjusting pass time limits to be the solution.

On the right side of your School Metrics is Pass Usage. You can adjust this to reflect different days of the week or month by clicking the icon in the top right. This data is great to determine if you need to adjust hall monitoring or security during the busy times of day.

The last School metric is Most Frequent Room Destinations. With this data you might decide to play around with max capacities in these locations or adjust hall monitoring to keep an extra eye on these locations.

The Analytics page is available for SmartPass admins who have purchased the Standard Plan or above.

The reports and graphs on this page help schools gain insight into student movement, instructional time, pass usage, and room activity. These analytics identify trends across students, grades, teachers, and locations, allowing administrators to make informed decisions. Click HERE for more information about analytics.

Explore is where you will find several features and data reports.

By clicking Explore and clicking Passes you find your master list of pass data. This data can be sorted and filtered by the parameters across the top.

By clicking the icon in the top right, you can also export the report as a CSV file if you wish to run additional data reports in Excel, Numbers or Sheets.

You can also delete some or all of pass data to remove incorrect passes, or start fresh at a new quarter, semester or year. To learn about deleting passes, check out the Delete Passes article.

Staying under the Explore menu, you will also see Report Submissions. Here you can find a list of students who have been reported by a teacher.

This actionable data allows you to find trends and patterns in student behavior, likely before you would have organically. To learn more about Report Submissions, click here.

Also found under the Explore menu is Contact Trace. This is a tool used to run reports of students who may have had extended contact based on their pass data. You simply need to enter the students' name and run the report. To learn more, head to the article for Contact Tracing.

The last option under Explore is Detected Encounters. Detected Encounters will allow you to be proactive and discover student meet ups before they become a problem by then enacting an Encounter Prevention. Detected Encounters is a feature found on Pro/One subscription plans.

To add this feature, reach out to learn more.

The Bell Schedule page allows admins to create, view, and edit bell schedules. Click HERE for more information on schedules.

This page allows you to add, delete, view and edit accounts. You can also update permissions, create encounter preventions, and assign pass limits. If you have a Pro or One subscription you can also find information to Invite Families to SmartPass.

Accounts are sorted by their role, Student, Teacher, Admin, Assistant and Parents. Click HERE for a detailed walk-through on managing accounts.

By clicking on the Rooms page on the left-hand side of your Admin page you will be brought to the page where you have built or will soon build your rooms and passes. Click HERE for help on building out rooms.

Within the Rooms page you will also find an Pass Options button located on the top right of the Rooms table. By clicking this button you will find a variety of options with brief descriptions of their control parameters. Examples include No Fly Time, Pass Cooldown, and more. If you need more help with these options use our support page to search for the appropriate article.

The Classes page displays a table of pending, accepted, and archived classes. You can open each class to view its details and make changes as needed. Click HERE to view a walk-through on how teachers set up their classes.

On the left, below Accounts, you will find ID Cards. To setup ID Cards click here. ID cards are included with all levels of SmartPass, however some features on the ID Cards require an upgrade to Pro ID Cards. Reach out to learn more.

Emergency Mode is a tool used during lockdowns to shut down passes in your building. It allows teachers to check students into their rooms, giving you valuable information to know your students are safe.

This is a feature available on Pro and One plans. To learn more about Emergency Mode click HERE. If you would like to add this feature, reach out to our team.

Click your profile icon located at the top right to find your settings options.

In the bottom right corner you will see a question mark symbol. Click it to access our world class support page.

You'll find links to support documentation as well as access to our Live Chat.

If you are looking for a more detailed FAQ sheet click here: