Teachers/Admin Email Notifications
Video Overview
How to manage your SmartPass notifications
Teachers have the option to receive various notifications in a form of a push, an email, or both. The notification settings can be found by clicking on the gear icon that's beside the "Create Pass" button in the top right corner of the screen.
What are the notifications you may receive for?
Pass Requests - alerts when a Student sends you a Future Pass Request. When a Student creates a Future Pass to a restricted room where your approval is required, you will get either a push, an email notification, or both (depending on your setting).
Declinable Future Pass Requests - A Teacher may create a declinable future pass for a student and will get notified whether the Student accepted or declined the pass. A Teacher can select either push notifications, email, or both.
Scheduled Passes - Teachers would get notified whether the Scheduled Passes they created for a Student is about to start or have been deleted by the Student.
When an email notification is turned on, Teachers would get a summary email at the beginning of the day, and another email 10 minutes before the start of each scheduled pass. Push notifications, on the other hand, will pop up 5 minutes before the start of each scheduled pass.
My Rooms - You may turn this setting on so you would get a push notification whenever a pass is created to or from your room. You would also get notified when a pass from your room has expired.
When Certain Students Make Passes - This is perfect for when you want to get notified each time certain students have an active pass. You may also select whether you want to be notified via Push, Email, or both.
Additional Notification Settings for Teachers with Admin roles
Teachers with Admin roles will have additional options listed in their Notification Setting.
Reports - Admins may opt to receive email notifications when a Teacher reports a Student.
Encounter Prevention - An email notification will be sent to the Admin each time an encounter is prevented when this setting is toggled on.
Weekly Summary - When this is turned on, an email is sent to Admins every Monday morning with an overview of what is happening with SmartPass in your School.
Troubleshooting notifications
Are notifications not working? Click here for an article on how to fix them.
Notifications are supported on the following devices:
iOS devices running iOS 10.0 or later
Android devices running Android 4.1 or later.
Chrome 68 or later.
Firefox 66 or later.
Note: support for Safari web browser notifications is coming soon
Student Email Notifications
Students will also receive email notifications from SmartPass. A student will receive email notifications for the following:
-A reminder of their agenda of passes for the day
-A reminder that they have a pass starting in 10 minutes
-A teacher has scheduled a pass for the them
-A notification that a scheduled pass was deleted by the teacher
-A pass request from a teacher that requires action to accept
-A pass request the student sent to a teacher was approved
-A pass request the student sent to a teacher was denied
These notifications cannot be adjusted. The settings are defaulted for students to receive them.
If the pass requires them to do so, students are able to accept or decline the pass, or even open the pass right from the email! They can also view any messages attached to the pass as well.
Note: If students or teachers are not receiving these email notifications, please work with your district's IT team to ensure you are allowing emails from "[email protected]" by whitelisting this address.
FAQ
Are there sound notifications?
Yes, there are! To learn how to enable or disable sound alerts, please view the following guide: Sound Alerts.
What devices are supported for notifications?
Notifications are supported on the following devices:
iOS devices running iOS 10.0 or later
Android devices running Android 4.1 or later.
Chrome 68 or later.
Firefox 66 or later.
Note: support for Safari web browser notifications is coming soon
My notifications are not working, What should I do?
Please follow our guide on how to fix notification issues: Troubleshoot notifications