This guide provides step-by-step instructions on how to sync SmartPass with Clever.
With this integration, you will be able to sync your user records and provide SSO access directly from the Clever Dashboard to the SmartPass platform.
Integrate Clever and SmartPass
1. Add SmartPass to Clever
Follow these steps to add SmartPass as an app in Clever.
Visit this link: https://schools.clever.com/applications/add/smartpass.
Follow the prompts to send an integration request. You will need to sign in with a Clever district admin account.
Share all records for the schools that have purchased SmartPass. Make sure to include students, teachers, staff, and/or district admins. Also, make sure to apply any filters if needed.
If you share multiple schools with SmartPass, we will ensure that the users are split correctly between each building. If you have users that are included in multiple schools, they will have access to both schools in SmartPass.
Notify your Customer Success Manager over email or let our Support Team know about this by opening a chat thread and wait for us to link your Clever records to SmartPass and initiate the sync. Our team will let you know when we have completed tying your Clever school to your SmartPass school to roster your accounts.
Please Note:
If your school is onboarding, please send an email to your Customer Success Manager and let them know when all records are shared. This will greatly speed up the initial integration process.
Please include your Clever District Name and Clever School Name(s) (Optional, you can include the school ID) that need to be synced with SmartPass.
Your Customer Success Manager will reach out to our team internally to run the initial sync for your school, and confirm once it is ready.
FAQ
I have a synced account that is no longer working, what do I do?
We sync each night with Clever, so if an account no longer is able to log in that that means your IT team has changed a share rule to exclude this user.
There are 2 options to fix this: confirm with your IT they are sharing this user by having them add them back in, or you can have our support team move this account off the sync and make them an account directly in SmartPass.
When does syncing occur?
The sync between SmartPass and Clever happens once every 24 hours at 11:00 PM EST. The sync usually takes a few hours to complete.
If you need to sync during the day, please contact our Support Team for assistance via chat or email.
What do I need to prepare for next school year?
As a new school year approaches, it's essential to ensure a seamless transition for your entire SmartPass system, including roster information.
Please view our📝 Back to School Checklist guide for Summer actions when using the Clever integration.