SmartPass prides itself on being fast and reliable, with a 99.9% uptime. However, like any website, occasional slowdowns can occur. We continuously monitor for these issues and prioritize work to fix and prevent them to ensure the best user experience possible.
While we don’t often expect you to need this information, we understand that when a website isn’t working, it can be difficult to determine whether the issue is with the website itself or the device. To help with this, be sure to check out the status page.
How to Sign Up
You can sign up for real-time status updates to stay informed about any potential slowdowns or outages. Updates will be sent directly to your inbox as we work to restore full service.
After signing up, please check your email and verify your subscription to start receiving notifications.
When you open the status page, you’ll find the current status report for SmartPass. You can save the link for easy access or check the status directly within the app. Simply click the question mark in the bottom right corner, and at the bottom of that page, you’ll find a link to open the status page.
Offline Status
If your device has disconnected from the internet, or if the website believes it is offline, you will receive a notification in the lower left corner stating, “You are currently offline.”
It is recommended that you refresh your webpage to verify whether you are actually offline. If the status error disappears and the site responds as expected, there’s no cause for concern.
However, if this status reoccurs, please consult your IT team. IT teams should ensure that any network filtering software is running the most recent version available. For example, we are aware that older versions of LightSpeed Agent can interrupt the connection to SmartPass.
You should also check out our technical requirements to ensure everything you are using is compatible.
FAQ
I signed up for outage and slowdown notifications, but I’m not receiving them. Why?
Make sure you’ve checked your email and verified your subscription. If you’re not seeing any emails, you may need to work with your IT team to ensure they aren’t being filtered out.
I keep seeing the offline status pop up. Should I be concerned?
If the website is functioning properly, there is likely nothing to worry about. However, we recommend consulting your IT team about any potential network filtering software and ensuring you are using the most recent version available. We are aware that older versions of LightSpeed Agent can interrupt the connection to SmartPass.