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Billing FAQ
Billing FAQ

Got more questions? Contact us at [email protected].

Updated over a week ago

📝 How do I submit a purchase order?

The best, fastest way to send us your Purchase Order is from your online quote. On your online quote page, click the Ready to Purchase button and follow the on-screen instructions.

To get a purchase order, contact your district or school leaders to submit a request for purchase. They will be able to assist you with getting the purchase order.

💸 How do I pay?

You can submit a Purchase Order and pay the invoice via check, ACH, wire, or credit card. We also accept online payment via credit card. For all credit card payments, there will be a 3% processing fee. However, there are a few special exceptions based on where you are:

  • 2% fee: For customers in Colorado (CO), a credit card transaction fee of 2% applies.

  • No fee: Customers in the following states are exempt from any credit card transaction fees:

    • Connecticut (CT)

    • Maine (ME)

    • Massachusetts (MA)

    • Oklahoma (OK)

📃 How do I get a copy of your W-9?

The W-9 form is attached to your quote. You can also access it directly here: www.smartpass.app/w9.

💼 How do I set up SmartPass as a vendor?

You can use these links to a few common items requested in the vendor registration process:

If you need us to complete a vendor registration or additional documentation for your district/state, please email us at [email protected] and we will get back to you within 2 days.

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Mailing & Billing Address:

SmartPass Inc.

228 Park Ave S #92675

New York, NY 10003-1502

⬆️ How can I get a renewal or upgrade quote for my plan?

You may contact your Customer Success Manager to discuss your renewal and upgrade options.

📬 Where do I mail my check payments?

Mail checks to:

SmartPass Inc.

228 Park Ave S #92675

New York, NY 10003-1502

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